Workplace Case Study: Arthritis Society Canada

“Nearly nine in 10 of our employees are women, and becoming a menopause inclusive workplace is weaved into everything we do. Our goal is to ensure our menopausal employees are informed, supported, and empowered through this life stage.”

Trish Barbato, President & CEO of Arthritis Society Canada

The Organization:

Number of employees in Canada: 138

Proportion of employees who are women, age 40+: 52% (85% are women of any age)

Arthritis Society Canada is a national health charity that represents the six million people in Canada living with arthritis today, and the millions more who are impacted or at risk. Through research, advocacy, innovation, information and support, Arthritis Society Canada is driven to find a cure for this devastating disease that predominantly affects women.

How Arthritis Society Canada is taking action:

  • Reviewing the full suite of HR policies and benefits annually based on employee feedback and expert recommendations (e.g. Menopause Foundation of Canada’s Creating a Menopause Inclusive Workplace: A Playbook for Employers). Recent updates include:

    • Updating the Pregnancy, New Parents and Peri/Menopause HR policy. All reasonable steps are taken to accommodate an individual unable to perform their essential duties because of peri/menopausal symptoms, such as adjusting schedules.
    • Ensuring individuals absent from work due to peri/menopausal symptoms can, under our policy, use any sick, personal or other paid time off to cover their absence.
    • Reducing unnecessary barriers to support, such as requiring a doctor’s note for accommodations.
    • Facilitating coverage verification with the benefits provider for menopause-related medications and treatments.
    • Ensuring flexibility in the employee health care spending account and healthy living account to support the needs of all employees, including women experiencing menopause.
    • Offering access to a virtual health care service to address concerns and write prescriptions to address menopause symptoms, without having to leave home or work.
  • Confirming the physical environment is as menopause inclusive as possible: Our Downtown Toronto office, where most of our staff are based, is a large, bright, well-ventilated and well-air-conditioned open workspace, with smaller more private meeting rooms, including a Meditation Room, with the overarching design goal of maximizing physical and emotional wellness.

  • We welcomed Janet Ko, President and Co-Founder of the Menopause Foundation of Canada, to one of our monthly national CEO-led all-staff Fire Halls, to level-set on awareness and to provide education and training on creating a menopause-inclusive workplace.

  • Our CEO facilitated a focus group roundtable with a segment of our staff to review the revised policy and learn how we can be a more menopause inclusive workplace.

Advice from Arthritis Society Canada for organizations seeking to become menopause inclusive:

  • 1

    See menopause as critical a life stage as others like pregnancy; in fact, it impacts more women.

    All organizations have policies in place to support pregnancy in the workplace. Menopause is a profound stage of life experienced by all women, not just some; it deserves to be considered in terms of policies, etc. with the same level of diligence and empathy.

  • 2

    Consider how your menopause inclusivity could positively impact your patients, clients or customers.

    Menopause training was provided to our clinicians who treat people living with arthritis. This gave them deeper understanding of how patients may be impacted by the combination of arthritis and menopause.

  • 3

    Engage employees in the process. Every organization has its unique culture and DNA. Employees have excellent ideas and insights about how to ensure new policies and learning opportunities are meaningful and impactful for everyone. Create opportunities for input and feedback throughout your activities.

The Impact

What employees are saying about Arthritis Society Canada’s menopause-focused programs: 

“Our journey to becoming menopause inclusive has been very well-received, from the early feedback on policy revisions, to the open conversations and ideas from the CEO-led staff focus group/roundtable and an all-staff training session. Survey results, as well as anecdotal feedback, has shown an overwhelmingly positive response and a strong appetite for more.”

Sarah Ann McGrath
Senior Director, Human Resources Operations
Arthritis Society Canada

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